Based on her book ‘Mind the Gap’, the Dice Matrix business model was developed by Susannah Schofield, who is an industry expert in Strategic selling through fact based business modelling. In this, the last lesson in the series, Susannah discusses the lessons she learned from 20 years with the Royal Mail and how the Dice Matrix model works in practice.
Setting goals
Goal setting is not necessarily an easy task. In this lesson, Professor Damian Hughes describes how Sir Alex Ferguson achieved his goals by focusing on what was in his control.
Innovation
Innovation doesn’t have to be a new, all-conquering product that’s going to change the world. Andy explains the importance of having a culture that allows companies to generate new ideas, however small.
Customer feedback
Asking your customers for feedback about your product or service can be a tricky thing. In this lesson, customer service and experience strategist, Adrian Swinscoe, discusses the challenges of asking for feedback too soon, or too late.
What are the strategies to get me through a stressful day?
Entrepreneur, Lara Morgan and Grant Leboff, discuss the challenges of getting through the working day, remaining focused, pushing yourself to go that extra mile, managing with only limited resources, but finally, reaping the rewards.
Earning people’s trust
In this lesson, Grant talks to Nigel about getting the people with whom you work to commit to taking action and how to go about it.
What are first key steps my company should take in order to become social?
Businesses have always had to adapt. In this lesson, David discusses why good social media starts internally.
How do I build a compelling customer proposition?
Every salesperson needs to create something that’s compelling for their customers. In this lesson, Nicola Cook, author of The Secrets of Success in Selling, explains how to take the value that a company offers and make it compelling.
Developing Strategic Alliances
One of the most underutilised strategies in business is developing partnerships and alliances with others. In this lesson, Phil M Jones explains the importance of alliances and what they can do for you.
Messaging
How well did my presentation do? In this lesson, presentation expert Simon Morton, explains how to assess if your presentation achieved your objectives, on a variety of levels.
