In your effort to improve your service or product, when was the last time you asked your customers to help? In this lesson, customer service and experience strategist, Adrian Swinscoe, explains that to really engage customers, you need to be willing to fail.
Turning Employees into fans
In research, there is an 85% correlation between the way your customers feel about your brand and the way that your employees do. In this lesson, business consultant Shaun Smith, explains that if you really want to create advocates among your customers, you have to create advocates among your employees.
The importance of culture
To be a purpose driven organization, you need a company culture that lives and breaths your purpose. In this fascinating lesson, business consultant and author Shaun Smith, explains that it is the company culture that sustains you in the future. Here he gives some insightful examples of companies that are world famous for the way they live their culture.
Innovation
Every company knows it has to innovate to survive. In this lesson, business consultant and author Shaun Smith, gives some insightful examples of innovation from miniscule to ‘out of this world’
Why does sharing my vision with others, help me achieve my goals?
In this video Nigel explains how to remain focussed in a meeting.
How can I trust colleagues and staff?
In this video Nigel explains that sharing your vision with other people can have a profound effect on how quickly you achieve your goals.
How do I organise a Mastermind group?
In this video Nigel explains how to organise a Mastermind group.
How would a Mastermind group help me?
In this video we find out about how a Mastermind group can have numerous benefits on your business.
Rasheed Ogunlaru: Top Tips
Acclaimed coach Rasheed Ogunlaru gives us his top tips on how to become successful by putting the heart back into business.
Putting heart back into your business
Acclaimed coach Rasheed Ogunlaru talks about how to become successful by putting the heart back into business