What is ‘Infectious Communication’ and why is it so relevant to your business? In this lesson, business consultant Shaun Smith, explains what it is and how it can work for you.
Keeping a healthy perspective
Who was Sir Alex’s after match TV interview for – the fans or the players? In this programme, Grant Leboff discusses with Professor Damian Hughes, the impact of those few minutes had on Manchester United’s players and those around them, and how the same lessons can extend to your business too.
Creating delighted and devoted customers
Do you measure how satisfied your customers are by the number of complaints you get? In this lesson, Andy explains that there’s more to measuring customer satisfaction than that.
Paying for customer service
Is being the cheapest the surest route to success? In this lesson, customer service and experience strategist, Adrian Swinscoe, explains why people are prepared to pay for customer service.
How can I motivate my staff?
In this video Lara shares advice with Grant on how you can motivate your staff and improve your companies overall productivity.
Drayton Bird on websites and keeping on message
Everyone has a website, but how do you use it? In this lesson, advertising legend, Drayton Bird, explores some secrets of websites and keeping on message.
What’s the role of leadership
What’s the role of leadership? In this lesson, business consultant and author Shaun Smith, explains how leaders make sure that they create a purpose-driven organization.
How do I get the best from my employees?
In order for companies to deliver an excellent product or service, they need to make sure that the employees are aligned with the brand In this lesson; Susannah Schofield discusses how company’s must take employees into consideration and the warning signs for when things can go wrong.
Maintaining Focus
What’s the difference between hoping you are going to win a game or expecting to win it? In this lesson, Grant Leboff discusses with Professor Damian Hughes, the dramatic way in which Sir Alex Ferguson instilled a positive focus into his players and how that relates to winning businesses today.
Think in 3D
What makes your business different from your competition? In this lesson, Grant and Andy Hanselman discuss how businesses can identify what makes their company recognisably different.
